Hey There
Welcome to our policy page. Here you will find some more information about us and our FAQ. If you have any questions, please feel free to reach out to us through email or a quick call to the salon.
POLICY
SERVICES
We have a no-refund policy on services completed at our salon. We offer complimentary adjustments within 7 days of service completion, pending management approval. Chemical results may vary. During services, we require your full, undivided attention. It is important to us that we be on the same page during your service, so please plan to be an active participant for the duration of your service.
CANCELLATIONS
We kindly ask for a 24-hour cancellation notice for all salon services. We understand that life and emergencies happen. Any guest who cancels the same day will be given the opportunity to reschedule ONCE without a fee. After the one-courtesy reschedule, a non-refundable deposit will be required to schedule future appointments.
NO SHOW
If you do not show up for your scheduled appointments without contacting the salon to cancel, you will be subject to paying the full amount of the services reserved. Clients who do not show up on more than one occasion will be required to pay in full before any appointments are booked.
TARDINESS
Though it's best to make your appointment on time, we understand that sometimes life gets in the way. For this reason, we offer a 10-minute grace period for clients who are running late. Any later than 10 minutes could require rescheduling and a 25% late cancellation fee. Please note that you may have to accept an abbreviated service to keep our on-time clients on schedule. If you are running late, always call us as soon as possible, as, depending on the schedule, we will be able to work with you if we know ahead of time.
RIGHT TO REFUSE SERVICE
A positive environment at Fancy Spa & Nails is our top priority. While we would like to open our doors to all, we will not tolerate rude, aggressive, or demeaning behavior from our clients toward any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.
PAYMENTS AND GRATUITIES
We accept cash as well as all major credit cards, including MasterCard, Visa, American Express, and Discover. When using any form of credit or debit card, a 3.5% processing fee will automatically be added. Personal checks are not accepted, and we do not give cash back on credit card charges. Gratuity is not included in the service fees listed on our price list. As always, gratuities are discretionary and always appreciated.
SERVICE PRICING
We are constantly expanding our services to bring you the best and greatest. Although we make every effort to keep our website and booking menu updated, please note that prices and services are subject to change at any time.
DEPOSITS
Any guest who would like to book appointments for parties of three or more people will be required to pay a $20 non-refundable deposit per person. The deposit will be deducted from the total of your party sales. Should only partial of your party arrive without a 24-hour cancellation notice, only partial of the deposit will be applied to your service total. A non-refundable deposit will also be collected to secure any facials, permanent cosmetic tattoos, body waxing, or lashing. If deposit is not paid within 24 hours of booking, we have the right to cancel the booking.
GUARANTEE OF SERVICE
If you are not satisfied with the quality of any services provided, please notify us within one week. We will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our technicians' top priority is to ensure 100% happy clients and your satisfaction with your service results.